Shipping policy

Delivery estimate

Our current estimated delivery time is approximately 15 days from placing your order. This is an estimate, not a guaranteed arrival date. Timing can vary by destination, carrier and seasonal demand.

Shipping costs and destinations

Available delivery destinations and shipping charges are shown at checkout before you pay.

Order updates

For a delivery update, email winterlux.shop@proton.me with your order number. If your order has not arrived around the estimated delivery date, contact us so we can help.

Gifting deadlines

Ordering for a birthday or Christmas? Please allow extra time and contact us before ordering if you need delivery by a particular date.